Refunds and Returns Policy

At Chinor Techno Teks, customer satisfaction is important to us. This Refunds and Returns Policy outlines the conditions, time frames, and process for returning products and requesting refunds. By placing an order on our website, you agree to the terms stated below.

Return Eligibility

You may request a return if:

  • The product is defective, damaged, or incorrect at the time of delivery

  • The item is unused, in its original condition, and includes original packaging

Return requests must be initiated within 7 days of the delivery date. Requests made after this period will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, negligence, or improper handling

  • Items returned without original packaging or accessories

  • Products showing signs of use, wear, or alteration

Return Process

To initiate a return, please follow these steps:

  1. Email us at [email protected] within 7 days of receiving your order

  2. Include your order number, reason for return, and clear photos (if applicable)

  3. Our support team will review your request within 2–3 business days

  4. If approved, you will receive return instructions

Items returned without prior approval will not be accepted.

Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 5–7 business days after inspection

  • Refunds are issued only after the returned item passes quality checks

  • Refunds are handled according to the original order value

Replacement Policy

If a product is found to be defective or incorrect, you may choose a replacement instead of a refund.

  • Replacement requests must be made within 7 days of delivery

  • Approved replacements are dispatched within 3–5 business days, subject to availability

Late or Missing Refunds

If you have not received a refund within the stated time frame after approval, please contact us at [email protected] with your order details. Our team will assist you promptly.

International Returns

For international orders, return timelines may vary depending on location and logistics. Customers are advised to contact our support team within the specified return window to avoid delays.

Policy Updates

Chinor Techno Teks reserves the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon being posted on this page.

Contact Information

For questions regarding refunds or returns, please contact:

Email: [email protected]